Geneva Financial, LLC | Knowledge Base

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Waiving Escrow
Waiving Escrows Step 1: Go to the GFI - Loan Snapshot form and select Escrows Waived Step 2: Go to the 2015 Itemization, in the 1000 section click the aggregate setup button. When the box opens click the button labeled Clear All Impound Settings ...
How to Properly Show a Subordinate Lien
In order to properly show a subordinated lien in encompass and have it pull correctly to the pricing engine several fields must be marked accurately. Borrowers Summary of Origination: Subordinate Financing Button In the below illustration you will ...
Unable to run credit -Check for server certificate revocation
Solution Details: This issue can be resolved by disabling the "Check for server certificate revocation" setting in Internet Explorer. In Internet Explore click Tools and select Internet Options. Click Advanced. Scroll down the list to the "Security" ...
Borrower Esign Account not showing a loan attached
When the borrower Receives a message of "There are no loans in progress yet" this indicates they have not authenticated their loan with their account. To fix this issue do the Following 1. Resend the Econsent to the borrower who isnt showing a loan ...
Section D of the Details of Transaction has a dollar amount but my loan is a purchase
The Refinance Box has data in the section D of the Details of Transaction because you have a liability marked as paid off through closing To fix this uncheck the Paid off box and mark the liability to be excluded

Recent Articles
Login Error - AccessToken is Null or Empty in TokenOnlyFlow
When attempting to login to Encompass- the user is receiving the following error The following steps will need to be performed in order to correct the error The following steps include the modification, addition, or deletion of registry keys and ...
Adobe Acrobat DC latest Nov 2020 (20.013.20064) update caused Encompass to Crash
Issue: With the Adobe Acrobat DC latest Nov 2020 (20.013.20064) update, many users are experiencing Encompass crashing while performing different eFolder actions. Steps to Reproduce: Print or Preview any Standard Document in Encompass Print ...
How To: Combine Applications in Encompass
To Combine two loans into one application · Click the Manage Borrower Tool Add a borrower pair using the icon at the top of the box that opens · Making the following dropdown selections in the Import Screen · You Pipeline will open in a separate ...
SECMAN64.DLL ERROR
secman64.dll specified module could not be found Pasted from Ellie Mae's knowledge base, article number 000011391. ---- You will need to re-register the secman.dll and secman64.dll files to clear this message: Open an elevated command prompt ...
How to unmerge a borrower pair
1. Click on the Borrower Management tool icon from the top left. 2. The next window opens up. Select Move by co-borrower. 3. Choose the new postion for co-borrower. Select (2) and move. A window will pop-up asking you to confirm. Select yes. ...

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