Consumer Connect June 20, 2020 Features Announcement

Consumer Connect June 20, 2020 Features Announcement

Borrower Portal

Simplified Account Creation Process for Borrower and Loan Connect Users

Several changes have been made to the account creation process for borrowers and Loan Connect users. The following changes were made to streamline and simplify the process: 
  1. Users are no longer required to provide security questions
  2. The temporary password expiration time has been increased to 8 hours
  3. The verification link expiration time has been increased to 8 hours
  4. The verification email has been enhanced to use a hyperlink instead of the full website URL
A hyperlink is used in borrower verification emails only. This change will be seen in Loan Connect verification emails in a future release. 

Updated Borrower Account Creation
      1. On the Create Account Page, the borrower provides their first and last name, email address, phone number, and a user name and password for the account.



      2. After all required information is provided, the borrower clicks Create Account. The Verify Your Email Address notification message appears.

      3. The borrower opens the verification email.

      4. The borrower reviews the message and clicks the verification link to finish setting up the account.
            The verification link is active for 8 hours. If the borrower clicks an expired verification link, the Verify Your Email Address notification message is displayed. From here, the borrower can click                Resend Link and a new verification email will be sent.

Encompass Consumer Connect Site

Resolved Issue with the Close Menu Icon on Mobile Devices When Primary Site Color Is White

On sites that use white  as the primary color, mobile device users experienced an issue where the close icon (X), which was also white.  To resolve this issue, the color of the close icon (X) has been changed, and now matches the color of the menu font. 



Borrower Portal and Loan Application

Resolved Issue with Co-Borrower Previous Address and Loan Submission

An issue with the interview style loan application has been resolved. This issue prevented the borrower from submitting the loan application if the co-borrower's previous address was entered, and then later removed.